Service handled with politeness and quick
Service handled with politeness and quick
No problems, very efficient.
I was kept up to date with the progress of work.
They just "get it", all of them know exactly what a customer requires, if you could bottle Customer Service", then this is what you need to fill it with
Can't fault the service
Clear what was done.
The salesman, Ryan Jenner, at Westerley, Exeter was so professional, understanding my needs as a disabled older lady driver and ensuring I was completely au fait with the vehicle. I was very impressed with this young man.
Very well done
Easy to book in, work completed as expected, kept informed of progress.
Great sales lady, finance man let the service down
Obliging, friendly & helpful staff.
All well explained with video etc
In general, everything was very good. My only disappointments were the car arriving damaged, and when taking the car back to MINI to be repaired, I was instructed to take my car to BMW to be fixed, when it actually should have been taken to MINI.
All the work completed on time. We were kept informed. Fairly priced MOT offer.
Any problems and it is sorted out straight away, nothing is too much trouble, excellent customer service.
Phil was amazing , helping me to choose the options that I wanted and checking to make sure I didn't miss anything. He didn't mind when I changed a few things later on either. Matt was also great helping me to get the best finance deal. Thanks guys
the issues were not resolved and will have to go back in again
Went to pick up my courtesey car and was told there was no petrol in it so would have to put some in as only 39 miles left and up to me if I wanted to take it. On my return staff were abrupt, rude and couldn't wait to get rid of me.
Appointment time that suits me. Like the video also.
They explained how to use all gadgets on the car. They were friendly and answered all enquires with a very good knowledge of the products they were selling..
Exceptionally personable and knowledgeable sales staff who answered every question and covered every option without prejudice. The entire process was a delight.
Westerly seem to have customer service cracked.
Chris Tripp was excellent from the moment enquiry to the day of collection of my new car
Thorough handover procedure, subsequent assistance after collection of the car.
Excellent all round
They came out for my car and they dropped it off when finished
Really helpful staff
Ryan Jenner at Exeter mini was excellent to deal with and even came in on his day off to deliver the car for my wifes surprise birthday present. 10/10
Overall the service was a good. Some work completed under warranty hassle free. I have some concern over the oil being over full as in a year of ownership we haven't topped it up. This issue wasn't really addressed. The offer of a wash is pointless.
Very Competent and friendly service
Couldn't have been More helpful
No issues all went well in all aspects. Did what was expected in all ways . No faults with personnel very good service.
I ended up buying a new car!!!!
Car service completed on time. Engineer took time out to explain some things to me
The vehicle had to be retuned to workshop to complete the work due to the fact new parts had to be obtained from elsewhere.
Not correctly booked in. Was told to go to BMW, when I arrived at BMW was told to go to mini. On arrival to mini, wasn't booked in until the following day. Was for an aircon refresh- air con still smells.
fixed the car for another year under warantee as its my daughter's first car and very special to her
The service at MINI Exeter has always been excellent. I have been back 3 times now for my new car because Chris Tripp is so excellent at helping me decide what car to buy. What I like is there is no hard sell and I trust him implicitly.
Work carried out quickly and car washed too
Always keeping me in the loop
Keeps my car in tip top condition. Always feels good to drive after it's service.
Efficient service and clear information about what was required
have no issues with the service
always helpful and fitted my service in to suit me
Completed in the time frame given and explained to me what had taken place during the service. Also my car was washed before it was returned to me.
Ryan was excellent, the right balance between being attentive but not pushy. He followed up regularly during the process and was really efficient and helpful.Excellent