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Customer Reviews.

service

5

I was completely satisfied, with the service I got, The only query I had was In view of what happened Is it the policy of Mini, to let the local dealership know of a recall, and they speak to the owner of the car, which I feel strange.

06 January 2020

service

5

As ever, excellent service.

06 January 2020

service

5

Because the people in Exeter did everything they could whilst dealing with my car and they resolved my problem quickly

03 January 2020

sales

4

I was very happy

03 January 2020

service

5

No problems, good relationship

02 January 2020

sales

5

Good service throughout.

02 January 2020

sales

5

Excellent service from Jake start to finish

01 January 2020

service

5

Everything was explained and done professionally at a competitive price

01 January 2020

service

5

always am. its what you expect...

29 December 2019

service

3

Abrupt service desk staff Free car clean offered as part of the service is really poor quality- a quick hoover around things, and external wash, in comparison to that provided by BMW where it is a full clean free of charge

29 December 2019

service

5

I appreciated the video sent to me so I could see exactly what had been done to my mini. Having my car washed was a treat too!

29 December 2019

service

5

Staff upon arrival and thought the service process were polite and helpful. The service video was really helpful and gave reassurance.

28 December 2019

service

5

Everything was checked to my satisfaction

28 December 2019

sales

3

There was Poor communication after ordering 2 updates in 6weeks. Car arrived incorrect with out painted roof and door mirrors took to long to organise what was to be done

27 December 2019

sales

5

From start to finish everything went very smoothly. Everything was explained in detail in a very friendly relaxed way.

24 December 2019

service

5

Ryan was amazing to deal with cannot praise him enough!

22 December 2019

service

5

The team were able to collect and return my car which made a massive difference in my working day. Even minor aspects dealt with at a very high standard.

22 December 2019

service

4

Easy straightforward process

22 December 2019

service

5

It was excellent

21 December 2019

sales

5

Scott came in on his day off to complete the hand over on a day that suited me. Very happy with the mini. Scott kept me up to date with emails and video messages which were a nice touch.

17 December 2019

service

5

Always exceptional

17 December 2019

service

4

no problems

16 December 2019

service

4

Richard mini Exeter gives good customer service & managed to keep the costs down as two services were due.

15 December 2019

service

5

Courteous staff, excellent communication

13 December 2019

service

3

I was very surprised by the cost of the brake fluid change of £85 especially as the computer did not highlight it. My husbands Golf SV brake fluid recently cost £45.70 at a VW dealership.

13 December 2019

service

5

Friendly and efficient

12 December 2019

service

4

My car is usually meticulously cleaned after being in the work shop, but this time it was not.

12 December 2019

service

4

Did all that was expected

11 December 2019

service

5

Excellent service

09 December 2019

service

2

Having brought my car in on the previous evening to its service date I wasn't happy to receive a call at 13.45 to sat that it was (only) just then going in for the service. I was going to collect my car at 16.15 !! It was there all day after all.

09 December 2019

service

5

Excellent service, friendly staff.

08 December 2019

service

5

Satisfied

08 December 2019

service

5

Everyone and particularly Ryan has been brilliant. This is my second MINI purchase and this is entirely based on the consistent excellent service received at Westerly.

06 December 2019

service

5

As expected

06 December 2019

service

4

Overall sales was good,did not like asking to pay £20 for entertainment book . Also there was a free mini club book, which I got only after asking.(free car washes etc).

06 December 2019

service

5

Really pleased to have MOT for life

06 December 2019

sales

5

Great service and brilliant to drive

03 December 2019

service

1

No communication after service and it was the last one issues outstanding and stil not resolved

01 December 2019

service

5

I was dealt with promptly, the team at Westerly were most helpful - courteous and considerate.

01 December 2019

service

4

Car was not valeted after the work was done

30 November 2019

service

5

Exeter Mini have been exemplary in every way. Nothing more to say.

29 November 2019

service

5

Kept advised throughout & great customer services.

29 November 2019

service

5

Very professional, efficient, friendly and courteous team of staff. Chloe helped me with some minor aspects of the car's features in a friendly, efficient manner, which was most helpful.

25 November 2019

service

2.5

Car wasnt cleaned afterwards

25 November 2019

service

3

The service was ok - nothing special. I was told on the phone I could drop the car off from 7am and took it in around 7:40 the service manager then phoned me to say I shouldn't have dropped it off until after 8am

23 November 2019

service

5

Very efficient

23 November 2019

service

3

Whilst we came to Exeter to come wheel Refurb, I had a call to say we needed new brake pads due to only having 4mm of wear to the indicator! The pads were fine, but the advice not....

23 November 2019

service

4

MOT carried out and car cleaned. Everything ok. Would have had 5 stars but they had unplugged my dash cam and I wasn't aware.

21 November 2019

service

5

My car was in for its MOT and service. During this, it was noted that there was water behind the front passenger seat which needed further investigation. I returned my car a week or so later and the problem identified and, hopefully, solved.

19 November 2019

sales

3

following delivery I subsequently requested support to learn how to use computer successfully. Am still awaiting a reply