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Customer Reviews.

service

5

I was given an appointment at very short notice which was really helpful to me and they completed the service at the time stated.

04 March 2019

service

5

My car had a health check and I was talked through what was happening and sent a video

01 March 2019

service

5

Kept in touch as promised, service completed earlier than expected, a great service.

01 March 2019

service

5

Very pleased with the service and t the efficient staff.

27 February 2019

service

5

Friendly service, kept me updated on the progress being made and absolutley loved the video detailing the requirement to replace my tyres. I'm a very happy customer, who always feels welcomed when I visit the dealership.

26 February 2019

sales

4.5

The colleague who helped me was very nice and he answered all the questions I had, I would have possibly liked more updates inbetween though

24 February 2019

service

5

Always prompt & polite explain everything you want to know. Free park & ride ticket is a bonus.

24 February 2019

service

5

No complaints

23 February 2019

service

2.5

Overall very good. After sales so far, has been a little questionable. The two VIP cleans provided, were to a mediocre level, and a so-called none-repairable tyre (which was repaired) was irreplaceable with 5-6 week backorder on star fitment tyres.

21 February 2019

sales

5

Because staff all helpful

21 February 2019

service

5

I think my comments above are appropriate.

21 February 2019

service

5

My car was only in for it's fi check but all went exactly to plan

19 February 2019

service

2

While we have a mini, in this instance we had to go to the BMW dealer, customer service was poor, and the end product was also poor. I expected more

19 February 2019

service

5

My service was done while I waited. I was offered coffee while I waited. The service and what was being done was explained and a video sent. The reception at the service desk was excellent.

17 February 2019

service

5

Video was interesting

16 February 2019

service

4

video was helpful - no problems with the mini

16 February 2019

service

5

Service was quick washed&Valeted,

16 February 2019

service

5

No problems.

16 February 2019

service

5

I had no problems.

16 February 2019

service

3

overall lack of friendly customer service

16 February 2019

service

5

It was an excellent experience

15 February 2019

service

4

Efficient service arranging service excellent service on service day Would give 4.5 if possible.

14 February 2019

service

5

Helpful and knowledgeable staff.

12 February 2019

service

3

Promised a valet - car wasn't washed properly - was hovered partially. Very poor service

11 February 2019

service

5

Good job well done

10 February 2019

service

4

Again effortless

03 February 2019

service

3

The part took a long time to arrive and I had to have a hire car for over 2 weeks which was a Renault!!

01 February 2019

service

2.5

I was satisfied with the courtesy extended to me by the garage however I am left with the same problem as a fault could not be found. I now have to hope it doesn't happen again but if it does I have to call Mini Assist.

01 February 2019

service

4

I am satisfied

31 January 2019

service

5

I was fitted in at short notice and the work was completed as requested

15 January 2019

service

1

See above. It was stressful trying to book the service, and the poor valeting did make me concerned if this lack of care extended to the service.

15 January 2019

service

5

Had a free car wash, but great service booking in on the phone

11 January 2019

service

4

Had to wait a couple of weeks for appointment but very satisfied with sorting the problem and service

10 January 2019

sales

5

Did everything right. Problem with the convertible hood means I can’t give it 5 out of 5. Also was handed over outside rather than in the showroom area

10 January 2019

sales

5

Fantastic service from start to finish

09 January 2019

sales

5

It was all very easy and uncomplicated.

09 January 2019

service

2

During our first visit to point out the fact the car was leaking, we were told it would be covered by the warranty and as we had only had the car approx 6 months, this seemed reasonable as we now know this fault had been there when we purchased

08 January 2019

sales

5

I was dealt with in a timely and efficient manner, and the hot chocolate was very welcome on a cold morning.

08 January 2019

sales

5

Will the Salesperson plus the Mini Centre

07 January 2019

service

2

Your Service Manager has attitude, he was not very friendly seeing that I was the customer. I have had a problem with my phone connecting to the car, he told me it wouldn’t work as it was not compatible, I have since contacted the sales team.

06 January 2019

sales

5

I felt included and valued by the mini centre

03 January 2019

sales

5

Courteous and liked the way little updates were given on the progress of car

02 January 2019

sales

5

The opportunity to test drive an identical model was accomadate with minimal same day notice. All questions were addressed and the agreed purchase price was very acceptable to me.

02 January 2019

service

1

Extremely disappointed as I’m a very loyal customer anything that needs doing to the car it always goes back to mini.I will have finished paying for the car beginning of 2019 and I’m considering going to a different garage

27 December 2018

service

3

The vehicle check seemed ok but the promised clean was far from satisfactory. The inside of the windows had not been cleaned and had to be done by request Foot well mats had not been moved for cleaning and the inside sills of the doors still dirty!

27 December 2018

service

5

Always good service

27 December 2018

sales

5

Everything went smoothly and my car came in earlier than expected.

26 December 2018

service

5

See above a perfect experiece

24 December 2018

service

5

Price and level of service, and I do like the free car wash

24 December 2018

service

5

Service procedures carried out clearly explained. Any queries with my Mini explained then tested out.Outstanding fault, rectified by replacement part 3 weeks later.