Efficient & timely service
Efficient & timely service
Good communication throughout
Great service and very friendly
polite and helpful
Very efficient service. They kept me informed as to the progress of the build. Collection of the car was very straightforward.
Great service from collecting my car, the service and returning my car all clean.
Amy was brilliant great ambassador
Good and efficient and they did exactly what they said they were going to do.
Very informative service under difficult COVID conditions.
Efficient, timely service
Service as expected from a mini/ BMW centre COVID ready
Tricky ordering in middle of a lockdown however the general manager at Exeter Mini , Mr Philip Perry, was really helpful and clinched the deal for me to buy a new mini at that point as otherwise would have deferred until the summer.
Nothing I can fault.
I now have the direct line number for someone in the service department he has been great I only know him as Martin Very helpful organising a courtesy car and fitting us in at short noticlse Also 'front of house ' staff very helpful
I have confidence in the mechanics
Fixed it in a reasonable time frame at a reasonable cost
All booked in and service carried out in professional manner. Friendly, helpful and courteous staff on reception.
Collect and delivery, phone call with result of service.
Because as with the BMW's all spot on. service desk 10 out of 10 and workshop 10 out of 10
Great, quick service with excellent customer service.
The service personnel were most helpful in explaining the work that had been carried out. Also the video from the technician was very informative.
Service was easily booked, along with courtesy car. All work carried out with no problem and car returned washed and vacuumed.
Fast efficient service , secured deal in including collection within 2 days
Easy to arrange, professional service
Superbly prepared and handed over
Efficient service, first MOT and end of warranty check. Liked the video feedback
Westlerly Mini are simply the best dealership I have ever dealt with, nothing is too much trouble and everything is focussed on the customer.
Jake, was easy to do business with, knowledgeable about his products and delivered a great socially distanced handover.
Jake was full Of information, friendly and easy to contact. Nothing was too much trouble Showroom was clean, Covid safe
The BMW service reception staff were excellent and the service was carried out to my satisfaction
Very easy to deal with considering in the middle a pandemic
Good info on-line as part of service
Efficiency and customer service
Service receptionist Dani was really good
Was very pleased to be invited to have my car looked at, to see if everything was ok, after having my car for 3 years.
Good customer service, efficient and I had a replacement vehicle whilst my car had its service and mot. Thank you. Good distancing at counter re covid too.
Given good information before Helpful staff
All dealings were done easily through email and phone.
Service completed to my satisfaction.
Due to the covid restrictions as i live in launceston ,i was provided with a car to use while my car was serviced so went home and came back at end of day.
Danni went out of her way to make sure the work was completed even though there were problems on the day. All done with a smile which was great.
Very difficult in these times. Acted professionally and very helpful.
Timely responses and helpful answers to questions