Drop down ButtonDrop down Button< ££ >Teaser Link Arrowco2

Customer Reviews.

service

5

Service handled with politeness and quick

09 October 2019

service

4

No problems, very efficient.

09 October 2019

service

5

I was kept up to date with the progress of work.

08 October 2019

sales

5

They just "get it", all of them know exactly what a customer requires, if you could bottle Customer Service", then this is what you need to fill it with

08 October 2019

service

5

Can't fault the service

07 October 2019

service

5

Clear what was done.

04 October 2019

sales

5

The salesman, Ryan Jenner, at Westerley, Exeter was so professional, understanding my needs as a disabled older lady driver and ensuring I was completely au fait with the vehicle. I was very impressed with this young man.

04 October 2019

service

5

Very well done

04 October 2019

service

5

Easy to book in, work completed as expected, kept informed of progress.

03 October 2019

sales

3

Great sales lady, finance man let the service down

03 October 2019

service

5

Obliging, friendly & helpful staff.

02 October 2019

service

5

Great

30 September 2019

service

5

All well explained with video etc

30 September 2019

sales

4

In general, everything was very good. My only disappointments were the car arriving damaged, and when taking the car back to MINI to be repaired, I was instructed to take my car to BMW to be fixed, when it actually should have been taken to MINI.

30 September 2019

service

4

All the work completed on time. We were kept informed. Fairly priced MOT offer.

29 September 2019

service

5

Any problems and it is sorted out straight away, nothing is too much trouble, excellent customer service.

28 September 2019

sales

5

Phil was amazing , helping me to choose the options that I wanted and checking to make sure I didn't miss anything. He didn't mind when I changed a few things later on either. Matt was also great helping me to get the best finance deal. Thanks guys

28 September 2019

service

2

the issues were not resolved and will have to go back in again

25 September 2019

service

1

Went to pick up my courtesey car and was told there was no petrol in it so would have to put some in as only 39 miles left and up to me if I wanted to take it. On my return staff were abrupt, rude and couldn't wait to get rid of me.

25 September 2019

service

5

Appointment time that suits me. Like the video also.

24 September 2019

sales

5

They explained how to use all gadgets on the car. They were friendly and answered all enquires with a very good knowledge of the products they were selling..

24 September 2019

sales

5

Exceptionally personable and knowledgeable sales staff who answered every question and covered every option without prejudice. The entire process was a delight.

23 September 2019

sales

5

Westerly seem to have customer service cracked.

22 September 2019

sales

5

Chris Tripp was excellent from the moment enquiry to the day of collection of my new car

19 September 2019

sales

5

Thorough handover procedure, subsequent assistance after collection of the car.

19 September 2019

service

5

Excellent all round

18 September 2019

service

4

They came out for my car and they dropped it off when finished

17 September 2019

service

5

Really helpful staff

16 September 2019

service

5

Good communication

15 September 2019

sales

5

Ryan Jenner at Exeter mini was excellent to deal with and even came in on his day off to deliver the car for my wifes surprise birthday present. 10/10

11 September 2019

service

3

Overall the service was a good. Some work completed under warranty hassle free. I have some concern over the oil being over full as in a year of ownership we haven't topped it up. This issue wasn't really addressed. The offer of a wash is pointless.

10 September 2019

service

5

Very Competent and friendly service

09 September 2019

service

5

Helpful, efficient

07 September 2019

service

5

Perfect

07 September 2019

service

5

Couldn't have been More helpful

07 September 2019

service

5

No issues all went well in all aspects. Did what was expected in all ways . No faults with personnel very good service.

06 September 2019

service

5

I ended up buying a new car!!!!

06 September 2019

service

4

Car service completed on time. Engineer took time out to explain some things to me

03 September 2019

service

4

The vehicle had to be retuned to workshop to complete the work due to the fact new parts had to be obtained from elsewhere.

03 September 2019

service

2.5

Not correctly booked in. Was told to go to BMW, when I arrived at BMW was told to go to mini. On arrival to mini, wasn't booked in until the following day. Was for an aircon refresh- air con still smells.

03 September 2019

service

5

fixed the car for another year under warantee as its my daughter's first car and very special to her

02 September 2019

service

5

The service at MINI Exeter has always been excellent. I have been back 3 times now for my new car because Chris Tripp is so excellent at helping me decide what car to buy. What I like is there is no hard sell and I trust him implicitly.

01 September 2019

service

5

Work carried out quickly and car washed too

01 September 2019

service

5

Always keeping me in the loop

30 August 2019

service

5

Keeps my car in tip top condition. Always feels good to drive after it's service.

26 August 2019

service

4

Efficient service and clear information about what was required

26 August 2019

service

5

have no issues with the service

26 August 2019

service

4.5

always helpful and fitted my service in to suit me

26 August 2019

service

5

Completed in the time frame given and explained to me what had taken place during the service. Also my car was washed before it was returned to me.

26 August 2019

sales

5

Ryan was excellent, the right balance between being attentive but not pushy. He followed up regularly during the process and was really efficient and helpful.Excellent