Staff wete brilliant
Staff wete brilliant
Completely satisfied with the experience of purchasing a Mini. The sales person keeping me informed through the whole process.
Reception guy very prompt and attentive
we were taken on very informative test drive and all our questions were answered fully.very easy
Very professional service.
The boot lid was replaced ok and under warranty due to boot release.When checking tyre for puncture it transpires the pressure loss is due to fitting which I had to find out from a tyre retailer
polite, always ready to answer any queries, the car is collected and returned, valeted inside and out, everything sorted as requested
Managed my expectations well in terms of cost, time and work done
Easy to arrange an appointment, and had the MOT at the same time.Friendly staff and the car was ready by 2pm, plus a free bus ticket to the town centre and the car was washed and cleaned inside. Perfect !
When I arrived for my new car everything was in place and the car was waiting for me to drive away. Ryan had done everything he said he would do. The purchase was so easy, no stress involved at all as Ryan kept me updated on everything.
Our Sales executive Ryan at Exeter Mini was so helpful in every way. Always available to us for any of our queries. He made the experience hassle free.
We were kept informed of progress at all stages
You did what you said you were going to do
Really appreciated the time spent going over the controls. Dissatisfied to find the minis exterior finish was not up to standard two sales staff spent time cleaning it (when I pointed out the dirt) the drivers wing mirror casing was also changed!!
The process from booking in, to collection after service was efficient.
I got the vehicle that I wanted.
Thorough and helpful with feedback/advice
They always are very courteous and helpful
As above, and friendly staff, all good
We were expecting to be without the car for at least two day's but we're driving it home by. 2pm
Exactly the same answer above
Everyone polite and courteous
Again we find it comfortable to deal with Mini at Exeter for all theiradvice and help.
Professional and informative
Staff were very helpful and reassuring
Friendly environment good lounge area nice coffee.No issues with car carried out work to my satisfaction.
Chris went over and above to make the experience special including sending a little video of the car for my son to watch.
Only complaint is when the driver dropped my car back to work, keys were left with reception, but I wasn't told, so I was waiting for an hour before finding out this had happened. Partly reception's fault, but a courtesy call would have been nice.
Service reception was extremely and welcoming. A short and efficient service was completed by the unit and all the paperwork finished and effectively by the service representative
I was well informed on the progress of my mot/service. Chap on the desk was brilliant. Only one thing, after a bulb was replaced in the door the icon on the dash wasn't reset so everytime I start up it tells me a light isn't working!!
The sales person Ryan was very knowledgeable, helpful, and not 'pushy'. The test drives were long enough and overall we felt the deal was fair.
Can't fault them. Always do what they say. And nothing is too much trouble, and you can just pop in for a look around and have a coffee
Quick, efficient, friendly, good facilities .
Because the response to our request for an urgent check on what was leaking into the drivers floor area was met with great prompt ness and efficiency despite the initial contact being on a Sunday
Always kept up to date, very approachable, nothing too much trouble.
Only had an M.O.T the staff were efficient and friendly madee feel welcome.
everything was explained brilliantly and it was a very easy process.
Prompt service, excellent quality, very helpful staff. No complaints
Easy booking, efficient and friendly .
Very efficient service. Valued car being picked up and dropped back off.
Friendly, helpful staff. Courtesy car organised to minimise disruption to working day when car serviced. Mini cleaned ready for collection.
Easy to book in, very helpful member of staff, I was kept informed, and the work was completed on time.
I was asked if I would like a full complementary valet - inside and out. I said yes. When I picked up my car it was obvious that no valeting was done. I have dogs and the inside was still dirty. There was birds mess and marks on the outside of car.
Was offered a wash+vac, said yes please but it wasn't done. I mentioned it when someone rang to ask if everything was ok, was told I could pop in next time passing but I'd made special trip so unlikely. Same happened last time