Good, honest customer service. Car always left clean and tidy.
They fitted in a repair (new brake pads all round) to my Mini whilst I was on holiday
Accessible friendly support, knowledgeable welcoming staff.
Courteous friendly staff giving excellent customer service
Good prompt economic service.
Very helpful and informative salesman, we had dealt with the same person before which is always reassuring, at least we think so .
The MOT and service were dealt with promptly, and all work required explained in detail.
Excellent customer care at Mini Exeter
Mini after sales and service department very disappointing. I'm also a BMW owner and the after sales service is so much better.
Didn't want it cleaned but I did want it clean inside
Because I feel you deserve 5stars.The team are very professional,helpful and friendly.
The service was easy to book and was carried out at a date of my choosing.
Very efficient sales woman, helpful and friendly
As above and: I received a generic email from the 'Sales Executive' who sold me my Mini with potential offers. So, when my husband was there he enquired about offers available to existing customers. No real effort was made to sell these or entice us.
I usually go to Bridgwater Mini and the team there are fabulous. Unfortunately I can't say the same for the team in Exeter. Not enough characters to go into detail so happy to email you with my gripes instead.
Honest fair advise and knowledge
As above, Chris Tripp is always excellent.
Everything was as I expected within time scales etc
Professional and honest
Attentive and knowledgeable sales person (Ryan), gave good advice throughout the process; sent regular updates and responded promptly to queries - he is a credit to your company.
They did what they said they would and booked me in at short notice
Everyone is helpful, polite and efficient.
Enjoyed the video of service.
Car when's in for a valet and outside was dirty compared to when it went in me being a person who looks after my car had to shampoo the outside my self when got home in my opinion car had been washed but notdried windows were dirty and Water marks
They are courteous and efficient
From point of booking to greeting at reception kept up to date through the service.
booked it in, no problem, ready at time given. Free bus ticket into town, on my return, all done, brilliant
I like the video they send about your vehicle to let you know its ok (or not). when you work full time it's difficult to answer the phone so a message you can pick up when you're free is great
It was easy to book my car in, and on arrival at the showroom, I was greeted by the salesman who had sold me the car 2 years previously. The Service Manager explained what would happen and the cost of the service
I have complete confidence in mini service staff.
Nothing to add
Excellent service from Ryan Jenner at Westerley in Exeter. Thank you.
Again pleasent staff, and very efficient service all round
Friendly staff and very accommodating
Efficient service, good waiting area with coffee etc
Excellent service and attention to detail. Very knowledgeable staff
No complaints ever
Very helpful on the phone and prompt service.
Good service good value
Efficient service and knowledgeable staff plus good experience visiting the mini branded dealership particularly liked the Citnow video clip
See answer to question 1
You made the best time to help me out
As oil filter housing not kept in stock need to book another service visit. As we live in Dulverton this means a 2 hour round trip plus waiting time.