Problem solved without any drama
Problem solved without any drama
Appointments booked were always on time. Polite and courteous service throughout.
Staff were, as ever, helpful, courteous, supportive, approachable, understood my requirements. Can't rate the team highly enough
Everything was sorted out on the day, including a demo in my car of the cruise control function which I had been having a problem with.
Can feel the difference and also as previous andwer
They couldn't have done any better
I was given an appointment at very short notice which was really helpful to me and they completed the service at the time stated.
Kept in touch as promised, service completed earlier than expected, a great service.
My car had a health check and I was talked through what was happening and sent a video
Very pleased with the service and t the efficient staff.
Friendly service, kept me updated on the progress being made and absolutley loved the video detailing the requirement to replace my tyres. I'm a very happy customer, who always feels welcomed when I visit the dealership.
The colleague who helped me was very nice and he answered all the questions I had, I would have possibly liked more updates inbetween though
Always prompt & polite explain everything you want to know. Free park & ride ticket is a bonus.
Because staff all helpful
Overall very good. After sales so far, has been a little questionable. The two VIP cleans provided, were to a mediocre level, and a so-called none-repairable tyre (which was repaired) was irreplaceable with 5-6 week backorder on star fitment tyres.
I think my comments above are appropriate.
My car was only in for it's fi check but all went exactly to plan
While we have a mini, in this instance we had to go to the BMW dealer, customer service was poor, and the end product was also poor. I expected more
My service was done while I waited. I was offered coffee while I waited. The service and what was being done was explained and a video sent. The reception at the service desk was excellent.
video was helpful - no problems with the mini
overall lack of friendly customer service
Service was quick washed&Valeted,
I had no problems.
Video was interesting
It was an excellent experience
Efficient service arranging service excellent service on service day Would give 4.5 if possible.
Helpful and knowledgeable staff.
Promised a valet - car wasn't washed properly - was hovered partially. Very poor service
Good job well done
I was satisfied with the courtesy extended to me by the garage however I am left with the same problem as a fault could not be found. I now have to hope it doesn't happen again but if it does I have to call Mini Assist.
The part took a long time to arrive and I had to have a hire car for over 2 weeks which was a Renault!!
I am satisfied
I was fitted in at short notice and the work was completed as requested
See above. It was stressful trying to book the service, and the poor valeting did make me concerned if this lack of care extended to the service.
Had a free car wash, but great service booking in on the phone
Did everything right. Problem with the convertible hood means I cant give it 5 out of 5. Also was handed over outside rather than in the showroom area
Had to wait a couple of weeks for appointment but very satisfied with sorting the problem and service
Fantastic service from start to finish
It was all very easy and uncomplicated.
During our first visit to point out the fact the car was leaking, we were told it would be covered by the warranty and as we had only had the car approx 6 months, this seemed reasonable as we now know this fault had been there when we purchased
I was dealt with in a timely and efficient manner, and the hot chocolate was very welcome on a cold morning.
Will the Salesperson plus the Mini Centre
Your Service Manager has attitude, he was not very friendly seeing that I was the customer. I have had a problem with my phone connecting to the car, he told me it wouldnt work as it was not compatible, I have since contacted the sales team.
I felt included and valued by the mini centre
The opportunity to test drive an identical model was accomadate with minimal same day notice. All questions were addressed and the agreed purchase price was very acceptable to me.
Courteous and liked the way little updates were given on the progress of car
Extremely disappointed as Im a very loyal customer anything that needs doing to the car it always goes back to mini.I will have finished paying for the car beginning of 2019 and Im considering going to a different garage