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Customer Reviews.

service

5

Great friendly service

07 December 2018

sales

5

because of the great service i received with my first purchase i had no hesitation but to go back to purchase my second vehicle

07 December 2018

service

4

The key would not accept the latest data so I had to go back a few days latter to finish the service and correct the keys.

06 December 2018

sales

5

All sales persons very helpful and not pushy,

06 December 2018

service

5

Very pleased with the whole visit

05 December 2018

service

5

smooth, discount on MOT, video of car emailed to me, wifi while waiting and refreshments

05 December 2018

sales

5

Got my mini, before time. And Phillip didnt care how many questions i asked or how often I contracted him. made the process of changing my number plate really easy too !!

04 December 2018

service

5

no problems

04 December 2018

service

5

All of the above, and my mini was treated to a wash and Vac !

04 December 2018

service

4

Work completed on time phoned to confirm video link sent of work needed

03 December 2018

service

5

No problems

01 December 2018

service

4

Great apart from the difficulty of getting through to the service department on the phone even outside peak times

30 November 2018

service

4

Did all what was required.Needed to order part so will need to revisit when part been delivered into stock.

30 November 2018

service

5

Was able to fit me in at my convenience. Relaxing drink whilst waiting

29 November 2018

service

5

The service team kept me informed and tried hard to get me back onto the roads asap.

29 November 2018

service

5

Car ready when expected, no delays

28 November 2018

service

5

Able to connect to wi fi & had access to drinks etc

27 November 2018

service

5

Always get a good reception

26 November 2018

service

5

Very friendly and efficient

24 November 2018

sales

5

Will the salesperson was knowledgable and calm

23 November 2018

service

1

You would not replace the leather seat cover even though my vehicle is within its three year package.

22 November 2018

service

5

I can talk technically ( being a retired mechanic myself) with the receptionist and the mechanic. I feel at home here.

22 November 2018

service

4

Good

22 November 2018

service

5

Everything seems to be working very well

21 November 2018

sales

3

Lack of verble communications . Also I was given 3 different registration numbers one of which I received when I arrived to collect my new Mini which ment the insurance I had didn’t cover me driving it, westerly did cover me but I was not impressed

20 November 2018

service

5

No hassle experience

20 November 2018

service

4

One star deducted as the Service Dept phone was always engaged.

20 November 2018

service

5

They said it would take an hour and an hour later the car was ready

20 November 2018

service

5

MINI noticed a problem and fixed it immediately at our convenience,.

20 November 2018

service

3

Had to wait ages for a call back while they had my car and when they did call, initially the receptionist was not helpful. However, they did eventually sort the problem and the service was done effectively. Very polite and friendly when completed.

20 November 2018

service

5

Everyone was really helpful & friendly.

20 November 2018

sales

5

All controls and functions were explained clearly.

20 November 2018

sales

5

Excellent service

19 November 2018

service

5

I got an appointment convenient to me and my car was ready for collection at (actually a bit before) the time I’d been promised.

16 November 2018

service

2.5

Compared to my previous dealer I didn’t feel the customer service was particularly warm/friendly

16 November 2018

service

3

Service great, cost high.

16 November 2018

service

5

Excellent service

15 November 2018

service

5

Car was collected and delivered back in the requested time frame by a friendly and polite driver

15 November 2018

service

5

As above and generally kept in touch by phone,text etc

14 November 2018

service

4

Easy process, nice environment to wait for car to be done. Nice facilities. Trustworthy, no extra work found.

13 November 2018

service

5

I have received polite and excellent service from the staff.

13 November 2018

service

5

Needed help with a small issue re my car which they helped me with

09 November 2018

service

5

Everything happened as promised.

09 November 2018

service

3.5

Work on the car and video feedback was great. The car has a black box fitted, it was disappointing to see 35% negative feedback given for speeding whilst in the care of Mini.

07 November 2018

service

4

Very satisfied with timings, courtesy car, information etc.Would have been more helpful if MINI had been able to fit new tyres, since this was recommended.Also, was grateful for the offer of an internal clean, but didn't think it was very well done

06 November 2018

service

5

Professional, polite, efficient and kept fully informed.

06 November 2018

service

2

I came in for my second complementary car wash but because the person who dealt with me on my first visit did not enter the date The stamp she put on has now been dated with my second visit, so I don't know if this puts me out of time for the future.

06 November 2018

service

5

The visit achieved everything it neede to achieve

05 November 2018

service

5

Outstanding customer service

02 November 2018

service

2

I was very disappointed with the attitude of the gentleman I spoke with who dealt with me, when I informed him my car had not been hoovered he didn’t seem surprised by this. When I rang to complain and didn’t feel I was taken seriously.