Great friendly service
Great friendly service
because of the great service i received with my first purchase i had no hesitation but to go back to purchase my second vehicle
The key would not accept the latest data so I had to go back a few days latter to finish the service and correct the keys.
All sales persons very helpful and not pushy,
Very pleased with the whole visit
smooth, discount on MOT, video of car emailed to me, wifi while waiting and refreshments
Got my mini, before time. And Phillip didnt care how many questions i asked or how often I contracted him. made the process of changing my number plate really easy too !!
All of the above, and my mini was treated to a wash and Vac !
Work completed on time phoned to confirm video link sent of work needed
Great apart from the difficulty of getting through to the service department on the phone even outside peak times
Did all what was required.Needed to order part so will need to revisit when part been delivered into stock.
Was able to fit me in at my convenience. Relaxing drink whilst waiting
The service team kept me informed and tried hard to get me back onto the roads asap.
Car ready when expected, no delays
Able to connect to wi fi & had access to drinks etc
Always get a good reception
Very friendly and efficient
Will the salesperson was knowledgable and calm
You would not replace the leather seat cover even though my vehicle is within its three year package.
I can talk technically ( being a retired mechanic myself) with the receptionist and the mechanic. I feel at home here.
Everything seems to be working very well
Lack of verble communications . Also I was given 3 different registration numbers one of which I received when I arrived to collect my new Mini which ment the insurance I had didnt cover me driving it, westerly did cover me but I was not impressed
No hassle experience
One star deducted as the Service Dept phone was always engaged.
They said it would take an hour and an hour later the car was ready
MINI noticed a problem and fixed it immediately at our convenience,.
Had to wait ages for a call back while they had my car and when they did call, initially the receptionist was not helpful. However, they did eventually sort the problem and the service was done effectively. Very polite and friendly when completed.
Everyone was really helpful & friendly.
All controls and functions were explained clearly.
I got an appointment convenient to me and my car was ready for collection at (actually a bit before) the time Id been promised.
Compared to my previous dealer I didnt feel the customer service was particularly warm/friendly
Service great, cost high.
Car was collected and delivered back in the requested time frame by a friendly and polite driver
As above and generally kept in touch by phone,text etc
Easy process, nice environment to wait for car to be done. Nice facilities. Trustworthy, no extra work found.
I have received polite and excellent service from the staff.
Needed help with a small issue re my car which they helped me with
Everything happened as promised.
Work on the car and video feedback was great. The car has a black box fitted, it was disappointing to see 35% negative feedback given for speeding whilst in the care of Mini.
Very satisfied with timings, courtesy car, information etc.Would have been more helpful if MINI had been able to fit new tyres, since this was recommended.Also, was grateful for the offer of an internal clean, but didn't think it was very well done
Professional, polite, efficient and kept fully informed.
I came in for my second complementary car wash but because the person who dealt with me on my first visit did not enter the date The stamp she put on has now been dated with my second visit, so I don't know if this puts me out of time for the future.
The visit achieved everything it neede to achieve
Outstanding customer service
I was very disappointed with the attitude of the gentleman I spoke with who dealt with me, when I informed him my car had not been hoovered he didnt seem surprised by this. When I rang to complain and didnt feel I was taken seriously.