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Customer Reviews.

service

5

Good when booking in. Good when collecting. Good when advising car was ready

12 February 2018

service

5

I’ve had no problems

10 February 2018

service

5

extreemly good friendly service

09 February 2018

service

4

Easy to book, comfortable waiting area, reasonably priced. It would have been nice to have the car properly hoovered/cleaned inside but Exterior was done

09 February 2018

service

4

The fault isn't fully fixed yet but the mini is booked back in.

07 February 2018

service

5

John Donlin was extremely helpful and followed up my visit/vehicle review with further enquiries with the BMW Technical dept and an email update.

04 February 2018

service

5

YES I HAD TO ASK THEM AT THE LAST MOMENT IF THEY COULD LET ME HAVE A CAR AS MY WIFE HAD A VERY BAD FALL THE DAY BEFORE.

04 February 2018

service

2

The communication let the service down. I was sent a text message to authorise work so texted back but no one said that you can't receive texts back!! Also I was overcharged and was told I had been left a message to let me know. No message!

03 February 2018

service

5

As above. Problem was sorted in timely manner. Nice to have car washed as well. Nice waiting area.

02 February 2018

service

4

Though still waiting for a call regarding replacement of a faulty part, which over a week ago now.

01 February 2018

service

4

Staff are great and very helpful, keeping us up to date with progress and checking what we wanted to do about brakes and tyres. Great to have our car cleaned well, inside and out.

31 January 2018

service

5

very polite and keeps you informed

31 January 2018

service

5

When the service was finished my car was cleaned and valeted.

31 January 2018

service

5

See above. The work was completed as promised.

26 January 2018

service

5

Great customer service! Friendly staff!

26 January 2018

service

2.5

Very expensive paid more than I was quoted

24 January 2018

service

5

Vehicle collected and returned by local person, good service

22 January 2018

service

4

Well organised not kept waiting.Phone call when car ready.

19 January 2018

service

5

Great service from start to finish - polite friendly and efficient staff making the process straightforward, easy and hassle-free

18 January 2018

service

4

Because it was good.

18 January 2018

sales

5

Staff friendly and always willing to help.

16 January 2018

service

5

On time, car cleaned all ready to go!

16 January 2018

service

5

Everyone was very helpful was quicker than said it would be.

10 January 2018

service

5

very happy with the whole service given.

09 January 2018

service

4

Liked the video link

05 January 2018

service

5

I was amazed that a service video was sent as I have never received

05 January 2018

service

5

I was given a time slot. A bus ticket. A tough time to collect. A phone call to tell me car was ready. The car was fixed under warranty car was washed and vacuumed

05 January 2018

service

5

See above comment

04 January 2018

sales

5

On entering the garage all staff had a good attitude and deserved to sell what is a lovely car

03 January 2018

sales

4

Full marks not given purely because of small damage to driver’s door, which had been noticed and advised to me prior to handover.

03 January 2018

sales

5

Super service from Will, before and in collection

03 January 2018

service

4

Very good service

02 January 2018

service

5

No issues

02 January 2018

service

5

The car could have been cleaned as instructed

02 January 2018

sales

5

everyone always very helpful

02 January 2018

service

5

I was happy it’s the service I received.

01 January 2018

sales

5

I've used Chris Tripp at Westerly Mini for the last 4 minis..

01 January 2018

service

5

The staff were very helpful and they did everything quickly and thoroughly.

30 December 2017

service

5

Staff interested and knowledgeable

30 December 2017

service

4

My advisories on the MOT were l feel not worthy. I work for DVSA !

29 December 2017

service

5

Welcomed at reception. Work stsrted on time and within advised timeframe.

29 December 2017

service

5

I was welcomed and made comfortable in the waiting area. I was told how long it would take, and it was even done early! Everyone was friendly, as always

28 December 2017

sales

5

Ryan, my sales consultant was great from start to delivery. He was friendly and knowledgeable, and kept me up to date with progress on my order. He was polite and not a 'pushy' salesman.

27 December 2017

service

1

Not advised that I had to go to BMW and not mini!? Told car would be cleaned as part of the anniversary deal, which was the main incentive, car had been merely hosed down and inside and out was filthy still.

27 December 2017

service

2

Car wasn’t as clean as it could have been i would have been happy to have waited longer for a better clean

27 December 2017

service

5

Efficient and helpful. My car was cleaned and serviced properly and I received good communication and updates.

21 December 2017

service

5

na

20 December 2017

service

5

My mini was washed and vacuumed in spite of only needing a small part!

20 December 2017

sales

5

Ryan Jenner was polite courteous and knowegable

19 December 2017

service

3

The service was good on my car but it was washed very poorly